Royal Ascot 2023 Q&A
We’ve prepared a Royal Ascot 2023 Q&A that might answer your question. If not, please scroll down to complete the form. We normally reply within one working day.
How do i book?
Are there other London departure points?
All London Coaches depart from one location.
Once you arrive at the V&A Museum in South Kensington, and feel the energy of hundreds of others on the steps of the grand entrance to the museum, you'll understand why we've thought long and hard about this aspect and chosen just this option. You can opt for the Meet us there ticket if this location is not convenient for you.
Can i transfer from Thursday to Saturday?
Yes, but you'll need to make a new booking! Kindly note Saturday costs slightly more than Thursday.
How to transfer: Please make a new booking for Saturday then request a cancel for your Thursday booking. We'll verify the details then refund the full amount of the original booking.
Note you need to book for the same number of people as the original booking. If you had 5 people booked on Thursday you can't move 3 people to Saturday and keep 2 of them on Thursday.
Once processed, the refund will be back in your account within a few days.
When will i receive my tickets?
No actual e-tickets are necessary to board coaches, just bring your ID along (Bank card/Photo ID). You'll receive your entry ticket along with your wristband on the coach journey.
If you've chosen Meet us there, we'll send you information on how to find us and grab your ticket from our pop up Box Office on the day.
Where can i find a guide to the day?
Everything you need to know can be found on each even page OR in the guide on the main Ascot 2023 page.
I've been charged but my booking didn't go through?
This normally happens if you enter an incorrect postcode or don't complete the app/text card verification. The funds are held by your bank and will be back in your account within a few hours.
You can complete payment by visiting My Account and scrolling to the booking.
I'm no longer able to attend.
We do understand things come up that may mean you're unable to attend. Unfortunately we're unable to refund deposits. View our Terms and conditions for full details of our refund policy.
If you've booked as a group, funds cannot be transferred between people if one person cancels - they will lose their funds paid.
I'm a Vendor - i'd like to trade...
Thanks for your interest. You'll need to be a registered company with relevant certificates, PAT tests and public liability insurance (Minimum 5 million) - click here for applications.
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Note all changes to bookings will require an email, but we’re always happy to hear from current and potential members with general enquiries!
Call us on 0208 936 7616.
Our normal hours are Monday to Friday 9am to 6pm.
| Note. If you call to discuss a booking, you’ll need to call us from the registered mobile number.